I work in a three-person architecture practice in Auckland. I'm rebuilding how our projects run and how the office runs behind them. I build the workflows, run the adoption, and track whether it sticks. Bringing the people around me along and empowering them. Eleven agents, equipped with their own tools and skills, now work across every job we take on and eat the high friction admin nobody wanted.

The build isn't why it's still running four months later.

This case study follows one task in detail the whole way through once we identified it as worth doing. From the conversation where we found it, to why it stuck. I've laid out the process against the seven steps I use for any adoption.

The case study problem:

Every project it takes typically an hr to get a site's legal boundaries out of the national land database (LINZ) and into the software we design in.